Apple products: Why you should film your unboxing videos (part 2)

Update: 3/1/2025 - Got my refund from Best Buy, but no explanation or any details about the investigation. Probably something they won’t share with consumers.

I mentioned earlier how Best Buy was going to give me a refund simply because I told them I didn’t receive a watch inside the package. It turns out I was misinformed by the person who helped me with this case. This actually makes a ton of sense though because if it was as simple as calling Best Buy and telling them there was nothing in the package, what is there to stop anyone from simply abusing that policy? They do want to do an investigation, which makes perfect sense.

They got back to me via email and kindly requested pictures of the product packaging and the shipping box. I one-upped that request with detailed photos and a video of me unboxing the watch strap box, tearing the seals and finding even more overly engineered cardboard.

I do expect to get a full refund eventually, but in today’s day and age, it is worth your time to take photos of the shipping box, along with a video of you unboxing your expensive, high-value items. I personally believe that without the video I made, it would be hard for me to prove my innocence.

Stay tuned.