Apple products: Why you should film your unboxing videos (part 1)

Update: changed title to current title from previous title - PSA: Record your unboxings so you can prove your innocence.

I bought an Apple Watch Ultra 2 from Best Buy Geek Squad Refurbished, and I had a “unique” unboxing experience. It was advertised as “Open Box Excellent,” and when I opened the outer packaging, I got excited because the inner box that holds the Apple Watch still had the white plastic seals on it, signifying a brand new, unopened watch.

I tore the tabs off, and inside the box was the charger…and no watch.

I was not disappointed as much as I should have been, but I was actually impressed. How did they seal this package back up and make it look like a brand new seal? I inspected the pull tabs on the seal and on the box, and nothing looked like it was put back together or jimmy-rigged in some way.

There was still the watch band to unbox, but this time I recorded it. The box felt suspiciously light, but the Alpine Loop is light too, so it was anybody’s guess if there was a band inside. When I pulled the sealed tab, there was an empty cardboard shell that holds the Alpine Loop.

Ouch.

The thieves have upped their game, but thankfully Best Buy is siding with the customer (me) and will be refunding me without even needing my video proving my innocence.

Not sure if other retailers/sellers will make it this easy to get a refund, but do yourself a favor and record your unboxings of any high-demand product, especially if it’s used.