Jet Black Apple Watch Genius Bar Appointment - part 2

I made it to the Apple Store, and told them what was wrong with the Jet Black watch. Gave them the full spiel.

The Genius was very sympathetic to my (minor) frustration, but he said that since it looks like cosmetic damage, Apple won’t cover that minor flaw. Since it has been out of the 14 day return period, I can’t just do a return and get out of the situation.

I was not happy with that answer, and explained to the Genius that if I had smacked the watch at that spot where the “rugged” Jet Black coating rubbed off, the screen would have cracked or scratched since it is right at the junction between glass and metal. I told them that it is a manufacturing defect.

It was out of the Genius’ hands, and even his manager had the same thing to say once again (roughly quoting):

“If it is out of the 14 day period, we can’t return it and you would have to file a claim. From what I’ve seen in the past, the repair depot will just look at it and consider it cosmetic damage and you will get the same watch returned back to you. Since we don’t know for a fact what happened to the watch, we have to assume customer error.”

My next step is to try and call Apple directly and try to explain it to them on the phone. The Genius said it is more likely they will replace the watch as a manufacturer defect when you call them since in-person store interactions are more cut and dry, and there is less leeway to make exceptions.

Stay tuned.