Jet Black Apple Watch Replacement was worse - part 4

I was excited to get my replacement Jet Black Series 10 Apple Watch, and after unboxing it in a dimly lit room, all looked good. I didn’t have a chance to set it up, but I carefully tucked it in my drawer since I had to get ready for work.

The next day, I actually looked at it under some light, and there it was, a huge scratch that was on the body of the watch:

It’s clearly visible even from a distance.

Remember, this is a brand new watch with new watch packaging.

You can clearly see the much longer scratch straight out of the box. It is located in the same general area, which is the flat-panel border between the screen and the body, but this time on the lower-left side instead of the bottom.

This was worse than the previous defect.

I called Apple again, and after 3 confusing phone calls where I was told one thing and got something else, they agreed to process a full refund for me. I told them I don’t want to keep going through replacements and hoping for the best and I would rather get the titanium watch instead since it won’t have this problem.

Not only will I get my refund, but they were kind enough to offer me a $50 voucher towards any of their products. It’s not a regular gift card, and I have to call them back to claim that $50 over the phone.

From what I have been through over the past few weeks, Apple support over the phone is the way to go. Store personnel are nice but they are limited as to what they can do. They are just as nice over the phone, but they can bend some of the rules the stores cannot.

Although my Jet Black experience was not what I hoped for, I am still satisfied with the service I received.